Tag: processes

Is Good Enough… Good Enough?

Okay, so I was speaking with several business consultants... no, that's not really true; I was listening to several business consultants, and hoping that none of what they said would…
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What’s So Difficult About This?

Imagine this: A company knowingly puts out a tainted product that sickens six hundred people and kills about a dozen more. So what do they do? Meet with the families?…
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Your Best Customers… Part I

I'm minding my own business, enjoying a coffee at a local Barnes and Noble when two thirty-something business guys sit down right behind me. It's cramped, and short of cupping…
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Unlikely Competitors… Part IV

Competition that is right out front is pretty easy to identify. These are other service businesses that provide similar solutions to exactly the same challenges that we address with our clients.…
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Unlikely Competitors… Part III

If you manufacture computer screens... or coffee cups, step ladders... or any other product from feather dusters to construction equipment... it's pretty easy to figure out where your main competition…
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Unlikely Competitors… Part II

"So... who is our biggest competitor?" That was the question I asked my team twenty-something years ago. And the answers flowed freely... naming every other staffing company of merit within…
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How’s Your Vision…? Part II

As small business owners and leaders, not only are we charged with creating the vision for our organization... but also for ensuring that the vision becomes a reality. It is…
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Black Friday Redux & Post-Christmas Musings

The lead story at every news break today was that Black Friday was back... this time for real as retailers braced for a flood of returns the day after Christmas.…
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Is It Really Just About Price? Part I

Okay, so early this morning the temperature where I live in Green Bay, Wisconsin was -6 degrees, with a -30 degree wind chill. For those who live in climates where…
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Can I Be Direct…? Part V

So, the question comes up... with the ease of connecting through e-mail, social networking sites, and other online media, does traditional or direct mail have a place anymore? Well it…
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