Tag: small business leadership

Big Business vs. Small Business… Part II

So, what about the first question from yesterday's post... just why do I spend so much time speaking and teaching about small business, as opposed to big business? Don't get…
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Big Business vs. Small Business… Part I

After wrapping up a conference call on the subject of business leadership and values, I received two questions which I'd like to answer here. To paraphrase: 1) Why do I…
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Relationship Basics… Part I

Here are the first two sets of numbers I measure when evaluating the health of business relationships: 1) How much of the current year's business is repeat business? 2) How…
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Your Best Customers… Part II

In the spirit of yesterday's article, I thought I would do a little unscientific test today. So I spoke with three random people (I said it was unscientific), and asked…
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Your Best Customers… Part I

I'm minding my own business, enjoying a coffee at a local Barnes and Noble when two thirty-something business guys sit down right behind me. It's cramped, and short of cupping…
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Value Vs. Values… Part 2

A decade ago, 'Corporate Mission Statements' were all the rage. Much thought, countless hours and tens of thousands... wait, hundreds of thousands... no, HUNDREDS OF MILLIONS OF DOLLARS were spent…
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Is This Place Safe…? Part III

There's an old saying that "it's lonely at the top". And yes, I have met some lonely leaders over the years... but it was of their own choosing. It's only…
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Is This Place Safe…? Part II

Awhile back, I spoke with a small business leader who was struggling. I asked him how many ideas he had coming in from the field... from his staff, as well…
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Is This Place Safe…? Part I

"How's your safety record?" This could be a question you'd expect from a Worker's Compensation specialist... but it's not. It could be referring to the physical environment of your workplace...…
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Do Something…

Okay... so I was twenty-five years old... just hired to help establish a skilled-trades division for a regional staffing company... first day in the office. My boss approaches, "We can…
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