Tag: authenticity

Leading From The Street…? Part II

I was once very close to a musician who played the blues. No, that's not really accurate... HE LIVED the blues. It was all part of his desire to reach…
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Turning Rants Into Raves…

I got a call today from someone who raved about the service they received yesterday while flying United Airlines through Chicago. This... on one of the busiest travel days of…
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What’s the difference…?

Okay..., so how different is one drycleaner or laundromat from another? Or one mega-grocery chain store from its closest compeitor? What about one branch or another at the county library,…
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Can I Be Direct…? Part V

So, the question comes up... with the ease of connecting through e-mail, social networking sites, and other online media, does traditional or direct mail have a place anymore? Well it…
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Can We Talk…? Part III

Okay... so what about this habit of not screening incoming calls, which I wrote about here and here. Remember, I learned this over twenty years ago from an incredible PR…
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I Wonder What’s His Angle…? Part II

Yesterday, I wrote of thoughts that were inspired while watching one of the classic movies of all time.  You can scroll down to read it, or just click here to…
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Is Bigger Always Better…? Part III

You can get very big by staying small. In a previous post, I talked about turning around a company with my desire to stay local. Here's how we did it:…
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