Month: December 2008

Last Minute Tweaks…

Posted on by Steve Buelow

Okay, so you've reviewed the goals you had coming into 2008. You know why you hit some... and missed others. You've studied the circumstances that diverted your attention, stole your…
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Goals for 2009…

Posted on by Steve Buelow

A few additional thoughts as you finalize your list of goals for the new year. First, be sure that they are important to you; that they are worthy of the…
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Do You Have The Time…?

Posted on by Steve Buelow

Just forty-eight hours to go. Forty-eight hours in which to put the cap on all the goals that were set for 2008... back when we still had 8784 hours (thanks…
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No Thanks, I’m Just… Researching.

Posted on by Steve Buelow

As we're out and about, going from store to store... the same two-sentence conversations are happening everywhere. The question is familiar to all of us, "Can I help you?"... as…
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‘Tis The Season…

Posted on by Steve Buelow

Seasons are important. Many small businesses do half their annual volume during 'their' season, whenever that is, and however long it lasts. If you are involved in retailing... web-based or…
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Black Friday Redux & Post-Christmas Musings

Posted on by Steve Buelow

The lead story at every news break today was that Black Friday was back... this time for real as retailers braced for a flood of returns the day after Christmas.…
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Merry Christmas 2008

Posted on by Steve Buelow

The news media continues to try and be relevent by telling people what they ought to do, ought to buy, and ought to spend (or not), based on what other…
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Turning Rants Into Raves…

Posted on by Steve Buelow

I got a call today from someone who raved about the service they received yesterday while flying United Airlines through Chicago. This... on one of the busiest travel days of…
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Your best customers…

Posted on by Steve Buelow

You would love to have me for a customer. It's not just because of the volume of stuff I would buy, though of course that's important to you. And it's…
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Do You Know Your ABC’s…? Part III

Posted on by Steve Buelow

One of the most common frustrations I hear from small business owners is that their employees just don't treat the business with the same degree of care that the owners…
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