Here are the first two sets of numbers I measure when evaluating the health of business relationships: 1) How much of the current year's business is repeat business? 2) How…
Okay... so I was twenty-five years old... just hired to help establish a skilled-trades division for a regional staffing company... first day in the office. My boss approaches, "We can…
"Past behavior is a good indicator of future behavior." Over twenty years ago, I wrote this simple sentence. Along with two others, it served as a foundation when I launched…
In yesterday's post, we discussed the great ability that we have as small business owners and marketers to differentiate ourselves from our competitors. This is true for both product and…
So... Joe was going to be the next superstar; a real player. Or maybe her name was Mary. Incredible resume, impeccably dressed... and personable. Oh my... was she personable; what…
Earlier, I wrote how twenty-four words scrawled on small piece of paper in 1986 changed the direction of my professional life. Three little sentences that you can read here. Such…