customer service – SteveBuelow.com

Tag: customer service

Do Unto Others…

Posted on April 3, 2009 by Steve Buelow

No doubt we're all familiar with the Golden Rule which states that we are to do unto others what we would have done unto us. There is also a counterpart,…

As Fun As A Trip To The Dentist…

Posted on April 2, 2009 by Steve Buelow

Okay, quick... what was the first thought that came into your mind when you read that title? A) Peace B) Joy C) Happiness D) Excitement What... you say? You don't…

Is Good Enough… Good Enough? Part II

Posted on March 18, 2009 by Steve Buelow

Well, I wasn't really planning to carry this topic over from yesterday; however, a conversation earlier today made me want to expand on it. I was asked the question whether…

All The Same…? Part II

Posted on March 3, 2009 by Steve Buelow

Okay, so yesterday I introduced you to an expert (consultant) who makes his living going from live presentation to live presentation, lecturing business groups on his theory that live presentations…

Your Best Customers… Part I

Posted on February 3, 2009 by Steve Buelow

I'm minding my own business, enjoying a coffee at a local Barnes and Noble when two thirty-something business guys sit down right behind me. It's cramped, and short of cupping…

Value Vs. Values… Part 1

Posted on January 30, 2009 by Steve Buelow

Earlier today, I heard yet another radio commercial espousing a local company's unwavering commitment to providing 'value' for their customers. Of course, this carries as much weight as the myriad…

No Thanks, I’m Just… Researching.

Posted on December 28, 2008 by Steve Buelow

As we're out and about, going from store to store... the same two-sentence conversations are happening everywhere. The question is familiar to all of us, "Can I help you?"... as…

Do You Know Your ABC’s…? Part I

Posted on December 20, 2008 by Steve Buelow

In yesterday's post, we discussed the great ability that we have as small business owners and marketers to differentiate ourselves from our competitors. This is true for both product and…

What’s the difference…?

Posted on December 19, 2008 by Steve Buelow

Okay..., so how different is one drycleaner or laundromat from another? Or one mega-grocery chain store from its closest compeitor? What about one branch or another at the county library,…

Is It Really Just About Price? Part I

Posted on December 16, 2008 by Steve Buelow

Okay, so early this morning the temperature where I live in Green Bay, Wisconsin was -6 degrees, with a -30 degree wind chill. For those who live in climates where…