Tag: employees as marketers

The Buck Stops Where…

I've made a lot of mistakes in business over the years. Most were pretty minor... but several were... let's just say, significant learning experiences. One of the biggest was that…
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Your Best Customers… Part II

In the spirit of yesterday's article, I thought I would do a little unscientific test today. So I spoke with three random people (I said it was unscientific), and asked…
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No Thanks, I’m Just… Researching.

As we're out and about, going from store to store... the same two-sentence conversations are happening everywhere. The question is familiar to all of us, "Can I help you?"... as…
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‘Tis The Season…

Seasons are important. Many small businesses do half their annual volume during 'their' season, whenever that is, and however long it lasts. If you are involved in retailing... web-based or…
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Do You Know Your ABC’s…? Part III

One of the most common frustrations I hear from small business owners is that their employees just don't treat the business with the same degree of care that the owners…
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Do You Know Your ABC’s…? Part I

In yesterday's post, we discussed the great ability that we have as small business owners and marketers to differentiate ourselves from our competitors. This is true for both product and…
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What’s the difference…?

Okay..., so how different is one drycleaner or laundromat from another? Or one mega-grocery chain store from its closest compeitor? What about one branch or another at the county library,…
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And If The Competition Jumped In The Lake…?

"But Mom... everyone else gets to go! Bobby gets to go!!!" "And if Bobby jumped in the lake... would you jump in too?" my mother calmly asked. I hated that…
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What’s Your Story?

So, how often would you advertise if it cost you next to nothing? Or would you prefer PR releases for the same price? Okay, you got it... Imagine this... The…
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